FAQ

How Fast is the Delivery Time?

– US orders: 1-2 weeks – International orders: 3-4 weeks, but can take longer. Please, bear in mind that your purchase is being shipped overseas, be patient and allow some time for the item to arrive.

What Payment Methods Are Accepted?

We accept all major credit and debit cards: visa, mastercard, discover, amex and also paypal

Will I (the customer) have to pay customs?

For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

Is Checkout on This Site Safe and Secure?

You can be absolutely sure that all purchases here are safe and secure.

How Long Will It Take to Receive a Tracking Number?

It will take about 1-2 business days.

How to ChanaDo you ship internationally? How much is shipping?ge my Photo from Admin Dashboard?

Yes we do! The international shipping is FREE!

Can I Cancel My Order and Get My Money Back, Please?

Orders can be canceled before the shipment. Once the item is shipped out, we will not accept the cancellation or exchange items anymore. If you contact us quickly enough, we will be able to cancel your order and refund your money back. Full refund is possible if you receive factory defect item then contact us immediately! (You will have to prove it by sending photo to our support team at ([email protected])

Can I Return My Item?

No worries! Contact us right away and we’ll help guide you through the process. (To complete your return, you have to fit conditions above and also we require a receipt or proof of purchase.)

Can I Get a Refund?

Unfortunately, there are strictly no refunds UNLESS there are defects in the products. If there is, please inform us within a WEEK OF RECEIVING. In that case, we would be happy to help find resolution for the issue!

Oops - I Put the Wrong Shipping Address!

If you need to update your address, select the contact us tab and send us a message and within 24 hours of placing your order and we can change it for you

Still, if Any Question There, Please Freely Contact KRAFTYSHARK.

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